Our system instructions on all our jobs are precise. As we all know, it can be frustrating and time consuming to recall what buttons are programmed for each function on your remote. We spend the necessary time preparing written instructions as well as providing in-person tutorials to every single one of our customers. Many people talk about customer service, we deliver. If a problem arises, all we need to do is access your file and many times we can step you through the problem over the phone, saving you time and money!